• Bengaluru

    Yeswanthpur, Bengaluru.

  • info@sunbizsolution.in

    Office Hours: 09:00am - 07:00pm

Voice Infrastructure

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Voice Infrastructure

Voice Infrastructure

CONVOX - Our Auto dialer system allows management of Out Going calls which creates an immensely effective tool for ready customer recognition and immediate access to related data.It facilitates speed on calls and reduces human error.Our Dialer allows us to maximize agent productive call time.At The SunBiz we value our agent’s efforts and use technology to optimize that effort- we also take care to avoid back to back calls and trim our inflow at times to maintain call quality.

Technology at SunBiz

End to end Secured process

Client Machines are secured by Antivirus installed on every system and disabling of Pen drive access for data protection.

All End users will have limited access to the internet with respect to their job profile for data protection.

Network is secured by Hardware firewall with limited access.

Our Dialler application has a tool for call Quality Analysis on the standard parameters.

We have a system count of 200 plus both Desktops and Laptops.

Projectors are set-up on each floor for a training and presentations.

All Systems are updated with latest software and patch updates as per bank standards.

IT Audits will be done by end of every month as per bank policy where previous month's data should be purged.